Careers   |   Contact Us   |   Country : 
Back to Main

Ariba Supplier Membership Program Frequently Asked Questions

Supplier Membership Program FAQ

  1. Program Overview Information
    1. What is the Ariba Network?
      The Ariba Network connects many of the world's leading organizations with their trading partners and serves as a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management. The Ariba Network delivers unparalleled ROI, comprehensiveness, reach, flexibility, and value to both buyers and sellers. More than 600,000 companies, including more than half of the Fortune 500, now use Ariba to streamline and automate their collaborative business processes. close
    2. What is the Ariba Supplier Membership Program (SMP)?
      For either no charge or a nominal, usage-based fee, the Ariba SMP delivers value-added capabilities to all sellers transacting with customers via the Ariba Network. The SMP helps sellers maximize the benefits of the Ariba Network by bundling value-added functionality, services, and support in one of four packages, tailored to their level of transaction activity. The Basic package is free, and Business, Integrated, and Enterprise package fees are bundled with SMP fees based on document counts, transaction volume, technology usage, and number of Ariba Network customer relationships.  close
    3. What value do I receive from being on the Ariba Network?
      The Ariba Network can help you gain greater visibility into customer processes and drive up your ROI. Sellers on the Ariba Network have achieved the following:
      1. Accelerated the market-to-cash cycle by 50 percent
      2. Realized an average customer retention rate of 99 percent or more
      3. Increased new-customer sales by 15 percent
      4. Boosted wallet share with existing customers by 30 percent
      5. Increased efficiency of sales and marketing activities by 20 percent
      6. Gained up to an 80 percent increase in customer order accuracy
      7. Realized 10-20 percent gains in productivity (increasing to 60-75 percent for sellers that fully automate their order and invoice processing with Ariba)
      8. Accelerated payment by 15-20 percent
        9. close
    4. What are the long-term plans for the Ariba Network?

      Serving sellers is — and will continue to be — the focus of significant strategic investments by Ariba. We're planning many exciting enhancements over the next several releases, including:

      • New business opportunities: Providing more efficient ways to enable buyers and sellers to discover and collaborate with each other; for example, through continued investments in Ariba Discovery.
      • Enhanced working capital collaboration: Offering sellers new ways to accelerate their cash flow and turn receivables into cash.
      • Interoperability: Investing in tools and technology to ensure that all sellers can have true, straight-through processing automation and benefit from the more than 60 percent process cost savings often reserved for technologically advanced sellers.
      • Cash flow dashboard and optimization: Launching collaborative tools that will help sellers identify their cash flow needs, view invoice and payment status, and optimize payment cycles.
      • Educational tools and courses: Providing training courses and new resources to help sellers develop and grow their business commerce capabilities. This includes Ariba Exchange, an online forum offering content and community services for the sharing of best practices; and networking, researching, and idea sharing among business commerce professionals.
      close
  2. Program Fees
    1. How are SMP fees calculated?
      SMP fees are calculated based on two factors:
      • The number of documents and the transaction (i.e., dollar) volume you transact with a customer over the Ariba Network as part of that trading partner relationship. Any customer relationship with an annual transaction volume of five or more documents worth 50,000 USD or more is a qualifying relationship
      • The number of qualifying relationships you maintain on the Ariba Network.

      Fees are assessed as a small percentage (0.155 percent, or 15 1/2 cents per 100 USD) of transaction volume per qualifying relationship over the Ariba Network. Relationships with fewer than five documents or an annual transaction volume of less than 50,000 USD are exempt from fees. For these customer relationships, you receive Basic level benefits and transact on the Ariba Network at no charge.

      Sellers with qualifying relationships using cXML, EDI, PunchOut, and/or CIF technologies will incur an additional 495 USD annual maintenance fee per ANID (Ariba Network Identification) number. This fee is more than offset by the increased ROI this integration provides, as well as the Seller Technical Support made available to you, which normally costs 1,000 USD per year. Please note that this fee covers use of these technologies across multiple customer relationships.

      High-volume qualifying relationships are capped at 20,000 USD annually. This cap subsumes the fee for use of integrated technologies.

      The following tables illustrate several examples of SMP fee calculations. Volumes and fees are listed in USD.

      Chargeability Examples
      Annual Transaction Volume Annual Document Count Are Fees Incurred?
      $99,000 4 No
      $25,000 100 No
      $50,000 5 Yes
      $150,000 121 Yes

      SMP Fee Examples
      Transaction Volume in Billing Period1 Document Count in Billing Period Fees in Billing Period2
      $50,000 5 $78
      $150,000 121 $233
      $250,000 12 $388
      $1,000,000 2,000 $1,550
      $7,000,000 8,500 $10,850
      $250,000,000 10 $20,000
      $250,000,000 110 $20,000
      1Billing period may be annual or quarterly, depending on when the relationship crosses chargeability thresholds. Those that became chargeable before September 1, 2011, are generally on an annual billing cycle; those that became chargeable on or after September 1, 2011, are generally on a quarterly billing cycle. For the purpose of calculating SMP fees, the transaction (i.e., dollar) volumes of orders and/or invoices that are changed, canceled, and/or rejected will be based on the most recent document within the seller's billing period. Automatic adjustment of fees associated with reconciliation of changed, canceled, and/or rejected orders and/or invoices to the original document will occur only within the seller's billing period.
      2Sellers with at least one chargeable relationship using CIF, cXML, EDI, and/or PunchOut technologies pay an additional $495 integration fee annually.
      close
    2. How are document counts and transaction volumes calculated for the purpose of determining whether a relationship incurs fees?
      These values are calculated as follows:
      • Document counts: Annual document count is the number of purchase orders and all invoices (PO and non-PO invoices) sent over the Ariba Network for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, invoice and payment status, and other documents are excluded from the document count; these documents can be transacted for free.
      • Transaction volumes: In most cases, annual transaction volume is the total dollar value of spend transacted over the Ariba Network for the preceding 12 months. Our standard practice is to calculate this by adding up the value of purchase orders plus non-PO invoices sent across the Ariba Network within the past year. In order to avoid double counting, it does not include the value of PO-based invoices sent via the Ariba Network; these documents can be transacted for free. In some cases, however, total invoice volume (both PO and non-PO invoices), rather than purchase order volume plus non-PO invoice volume, will drive the calculation. In these cases, POs would be excluded in order to avoid double counting.
        •  close
    3. What is a qualifying relationship?
      Qualifying relationships are buyer-seller relationships with 50,000 USD or more in annual transaction volume and five or more documents (specifically, POs and invoices) transacted across the Ariba Network per year. There are no SMP fees for buyer-seller relationships that do not cross both of these thresholds.  close
    4. Are there any caps on fees?
      Yes. Fees for high-volume buyer-seller relationships are capped at 20,000 USD annually.  close
    5. Are there any fee exemptions?
      If you are transacting with public-sector buyers and your business is certified as small and disadvantaged, women-owned, minority-owned, or veteran-owned, you might be exempt from Ariba Network Transaction Service fees. Ariba defines public-sector buyers as the following:
      • Federal government
      • State government and state universities
      • Local government: city, county, township, school district
      • Non-profit organizations, as certified by the IRS 501c definition
      For more information on how to classify your business for exemptions, contact Ariba.  close
    6. What is an ANID number and how does it impact how our fees are calculated?
      An Ariba Network Identification (ANID) number is a unique identifier of an Ariba account. Sellers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices — as well as transaction (dollar) volume — are counted for each customer relationship to determine whether that customer relationship qualifies for SMP fees. Sellers with multiple ANIDs may roll up their accounts into a "multi-org" parent-child relationship to take advantage of per-relationship caps.  close
    7. Why does Ariba charge for CIF, PunchOut, cXML, and EDI?
      Sellers leveraging B2B integration and catalog technologies are seeing tremendous value by using these tools, such as 75 percent process cost savings. In addition, Ariba has made, and will continue to make, significant investments to improve the functionality and support associated with these technologies. Some enhancements Ariba has already made include testing workflows and tools that reduce CIF and PunchOut testing time 50-75 percent; expanded document type support for cXML and EDI users; enhanced interoperability for native EDI document types; and a tenfold expansion in EDI envelope limits. Finally, the fee for using these technologies includes unlimited use of Ariba Seller Technical Support, which is normally available by subscription at an annual price of 1,000 USD.  close
    8. Why do I have to pay now when previously I was transacting for free?
      You begin paying SMP fees once you reach higher transaction volumes and document counts. When you joined the Ariba Network, you began transacting immediately with your customers free of charge, until you reached the chargeable threshold levels for a qualifying relationship; that is, an annual transaction volume reaching 50,000 USD or more and a document count of five or more annually. Fees are based on your transaction volumes and are assessed either on a quarterly basis or annually on the anniversary of your first invoice from the Ariba Network (your master anniversary date).  close
    9. As a renewing seller, why have my fees changed from last year?
      There are several reasons this may be the case:
      • Seller fees vary depending on the dollar volume transacted with each customer.
      • Seller fees also vary by the number of customers onboarded to Ariba that reach chargeable thresholds.
      Ariba determines your SMP fees based on the transaction volume and document count of your qualifying customer relationships. While there may be some exceptions, for relationships that were chargeable prior to September 1, 2011, fees are generally based on your previous 12 months of usage. For relationships that became chargeable on or after September 1, 2011, fees are generally based on your previous three months of usage. Regardless of whether a relationship is billed on an annual or a quarterly basis, Ariba charges for future usage of the Ariba Network based on historical usage to facilitate simplicity and predictability in fees. Given your activity, you may have crossed the threshold levels with one or more of your qualifying relationships, resulting in a fee increase, or the transaction volume of your qualifying relationships may have changed, resulting in a fee increase or decrease. You may view detailed information about your qualifying customer relationships that resulted in Ariba Network Transaction Service fees by clicking the Transaction Activity Report link in your SMP fee invoice.  close
    10. What if I am being charged for a buyer relationship that I believe will go below the threshold during my membership term?

      It is possible that a seller may have fewer qualifying relationships during the current membership term than those assessed in the prior membership term. If this is the case, you have the following options:

      • Reject the customer relationship PRIOR to your master anniversary date in order to ensure that a fee is not assessed for that relationship on the upcoming billing date (invoice date). To do so, log into your account, find the buyer relationship in the Customer Relationships area, and then click the Reject button.
      • Reject the customer relationship within 60 days of the invoice date. If you fail to reject the customer relationship PRIOR to your master anniversary date and receive an invoice, Ariba will only issue a refund or credit if we are notified within 60 days of the invoice date AND you have not utilized the Ariba Network for transactions with that customer relationship during the 60-day window. Depending on how many chargeable relationships you have on your invoice, the process of rejecting the relationship and removing the fee varies as follows:
        • If that customer is the only customer relationship represented on the invoice AND you have not transacted with that customer on the Ariba Network within the 60-day window AND you reject the relationship via our online site within 30 days from the invoice date, then the invoice will be cancelled upon rejection of that relationship. To do so, log into your account, find the buyer relationship in the Customer Relationships area, and then click the Reject button. After 30 days and before 60 days from the invoice date, you may contact Ariba Customer Support to reject the relationship and request an invoice cancellation and credit.
        • If that customer is one of multiple customer relationships represented on the invoice AND you have not transacted with that customer on the Ariba Network within 60 days of the invoice date, please contact Ariba Customer Support within the 60-day window to request that the relationship be rejected and, if necessary, a credit applied.

      Note that once you reject a relationship through any of the above methods, you will no longer be able to exchange documents with that customer.

       close
    11. What if my company is transacting with itself as both a buyer and a seller on the Ariba Network? Will our intercompany relationship be subject to the Ariba Network Transaction Service fees?
      No. If your company is a buyer on the Ariba Network and you are transacting with a wholly owned subsidiary or division, you may contact Ariba Customer Support and request an exemption for an intercompany trading relationship.  close
    12. Is Ariba offering any new benefits to sellers?

      Yes. Since 2007, Ariba has invested over 90M USD in engineering, operations, support, and account management to provide sellers with functionality and services that drive significant, measurable ROI.

      Sellers now realize such incremental benefits as:

      • Access to a global network of investors, through Ariba Receivables Financing, who can turn outstanding seller receivables into working capital in as little as three days
      • A 75 percent reduction in invoice entry time, enabled by a completely redesigned invoice user interface
      • A reduction in testing time from two hours to 30 minutes, due to overhauled CIF testing workflows
      • Use of PunchOut testing tools that reduce a nine-step process to a three-step process and reduce testing time by 50 percent
      • User-friendly management dashboards and a drilldown user interface that provide instant access to the most current orders, change orders, invoices, and invoice and payment alerts
      • The ability to rapidly resubmit failed and rejected invoices
      • An 80 percent reduction in seller change order processing time, enabled by greater visibility into change orders

      In addition, Ariba introduced updates to the SMP program — including new support and training services; premium education resources; and new, cost-saving functionality — to provide additional value to sellers and help them better capitalize on the business commerce capabilities available through the Ariba Network.

       close
  3. Program Structure and Packages
    1. What are the SMP packages?
      Ariba provides complimentary packages of functionality and services that scale up as your use of the Ariba Network grows. There are four SMP packages offering greater value at each level: Basic, Business, Integrated, and Enterprise.
      • Basic: This introductory package is free of charge and includes everything you need to transact with customers on the Ariba Network, including collaborative order-to-cash capabilities, reporting, account administration, document archiving, global support, increased data retention/storage, and access to the Ariba Exchange community portal.
      • Business: Designed for higher-volume sellers that need more sophisticated business commerce capabilities and educational tools, this package includes all features of the Basic package and adds catalog training and education, premium education resources, and full access to view and post functionality within the Ariba Exchange community portal.
      • Integrated: Offers advanced business commerce adopters the system-to-system integration tools and support needed to drive higher levels of efficiency and data quality through automation. It includes all features of the Business package plus unlimited usage of CIF, PunchOut, cXML, and EDI technologies and protocols. This package also includes Seller Technical Support services — an annual value of 1,000 USD — and enhanced training and educational services, such as catalog and business commerce training.
      • Enterprise: Helps sellers take a proactive approach to business commerce, maximizing ROI and customer collaboration opportunities offered by the Ariba Network. It includes all features of the Integrated package as well as dedicated account management, customized benchmarking reports, and a demo license to Ariba Procure-to-Pay software.
        •  close
    2. How is my package level determined?

      Your package is determined by the document count and transaction volume you have on the Ariba Network, your number of qualifying relationships, and your integration technology and/or catalog usage. If you have no qualifying relationships, you are at the Basic level, which is free. Basic users can use integration and catalog technologies until one of their customer relationships reaches the chargeable threshold level and becomes a qualifying relationship. If you have one or more qualifying relationships, you are eligible for the Business, Integrated, or Enterprise packages.

       close
    3. What if I need support to get my connections working?
      Basic level users can find a wealth of information on the Ariba Network website, including documentation and tutorials. Business users can also leverage one of the many Ariba education courses. Integration and Enterprise users can leverage the full range of Ariba education and training courses in addition to unlimited access to Ariba's Seller Technical Support services. All sellers have access to Ariba's global customer support team.  close
    4. Where can I learn more about the program?
      You can get more information about the Supplier Membership Program by clicking here.  close
    5. Is there an option to upgrade to a higher package level?
      6. Sellers desiring additional Ariba Network capabilities can upgrade to a higher package for a minimum fee regardless of transaction volume and document count. Any Basic user can upgrade to Business for 295 USD; Basic or Business users can upgrade to Integrated for 495 USD; and any package can be upgraded to Enterprise for 2,995 USD.  close

    6. How can I upgrade my account?
      The upgrade process and payment will be handled through a web-based registration process accessible via your Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the upgrade process. Administrator users in accounts that require upgrades will be taken to the web-based registration process after login. They will also have a link on their account home page that links to the registration process. You can pay your fees with a credit card, check, or electronic settlement (payment options vary depending on invoice amount and region).  close
  4. Account Activation, Renewal, and Cancellation
    1. Why do I need to activate my account?
      In order to begin doing business with your customer over the Ariba Network, you must activate and configure your account. This involves five simple steps. Then you can begin receiving electronic purchase orders, submit electronic invoices, get paid faster, reduce your costs, and discover new business. To get started now, click here.  close
    2. Once my account is activated, how often will I need to renew it?
      Your account will need to be renewed either quarterly or annually, depending on the billing cycle for your qualifying relationships (those that became chargeable on or before September 1, 2011, are generally on an annual billing schedule, whereas those that became chargeable after that date are generally on a quarterly billing cycle). Renewal includes paying any Ariba Network fees that have been incurred.  close
    3. How do I determine whether my customer relationships are on an annual or a quarterly billing cycle?
      Typically, your customer relationships that became chargeable before September 1, 2011, are on an annual billing schedule, whereas those that became chargeable on or after that date are generally on a quarterly billing cycle.  close
    4. How does the renewal process work?
      An invoice will be generated via your Ariba Network account on your renewal/payment date. At that time, your account enters a 30-day grace period. During this period, you can review your invoice online and pay it through the online Manual Renew process, thereby renewing your account, or cancel your account. If you take no action, this indicates that you accept the current charges, and your account will be automatically renewed after 30 days using the payment method you used in the previous billing cycle. Once the 30-day grace period is over, any billing or account changes you wish to make can no longer be handled through online self-service options; instead, you must contact Ariba Customer Support for assistance.  close
    5. What is "Manual Renew"?
      Manual Renew is an online process by which you can renew your account instantly. You can also change your billing and/or payment method or sign up for any optional services during the manual renewal process.  close
    6. What is "Auto Renew"?
      Ariba will generate an invoice for your account at the beginning of the quarterly or annual billing period to which it is tied. If you take no action to manually renew your account or change your payment method, your subscription will be automatically renewed at the end of a 30-day grace period, using the payment method you used in the previous billing cycle.  close
    7. Why is Auto Renew being used to renew my account subscription?
      The Ariba Network and SMP offering is a value-added service that enables you to transact with your customers using an industry-leading business commerce solution. You are charged a fee if any of your relationships are above the qualifying threshold levels (see pricing). In case you are not able to manually renew your subscription within a 30-day grace period, Auto Renew does it for you. This saves your account from being suspended and ensures that service to your customers remains uninterrupted. The terms for the Auto Renew process are included in your SMP agreement.  close
    8. When can I cancel my account?

      If your account is within the 30-day grace period following your renewal invoice, you can log into your account, reject the customer relationships that represent business above the chargeable threshold, and cancel your account.

      If your account is past the 30-day grace period, please contact Ariba Customer Support to ask for assistance in canceling your account, as it is no longer a self-service option at that point.

       close
    9. How do I cancel my account?
      Log in to your account. You will see the Renew/Cancel button in the account details under My Services. Click on the button to start the process of cancellation. You can cancel your account online only during the 30-day grace period following issuance of your renewal invoice. After that, please contact Ariba Customer Support to request assistance.  close
    10. After I cancel my account, can I change my mind?
      Yes, after you submit your cancellation request, you have an additional 15-day grace period in case you change your mind. After the additional 15-day grace period, Ariba will complete the cancellation process.  close
    11. If I cancel my account in this billing period, will I owe any fees in the next billing period?

      If you reject all of the relationships which were in excess of the chargeable thresholds for the current period, you will only owe fees in the following scenarios:

      • If you voluntarily signed up for either the Business, Integrated, or Enterprise package
      • If you have other Basic relationships that exceed the chargeable thresholds in the future
      • If you add any new relationships to your account that exceed the chargeable thresholds in the future
       close
  5. Billing and Payment
    1. How do you determine my annual Ariba Network usage fees?
      To learn how we determine Ariba Network usage fees, click here.  close
    2. How often do I receive a bill for transacting on the Ariba Network?
      This depends on when your relationship(s) became chargeable. In general, relationships that crossed the chargeability thresholds before September 1, 2011, are billed on an annual basis, whereas those that became chargeable on or after September 1, 2011, are billed on a quarterly basis. Note that if you have a mix of both annual and quarterly chargeable relationships, you will still only receive four bills a year, since Ariba holds back quarterly bills to synchronize with your master anniversary date—i.e., the date when you first were assessed fees on the Ariba Network. This is done to simplify the billing process for you.  close
    3. How do I receive notifications of payment due?
      When you are charged fees, you receive via email and your user account a notice of payment due. To view the invoice, log in to your account at the Ariba Network website. Click the Manage Services link in the upper right-hand corner of the screen. Then click the Billing tab. Click on the invoice number that shows a balance due to see the amount owed.  close
    4. What happens to my account when I receive an invoice?
      You have a 30-day grace period from the date of the invoice to make changes (reject relationships, add additional services, upgrade packages, etc.). The invoice is available by clicking on the Billing link under My Services on the left menu bar, and you can pay it using the online Manual Renew option. If you take no action during the grace period, the same payment method you used in the prior billing cycle is applied and your account is automatically renewed once the 30 days are over.  close
    5. Will I get a paper bill from Ariba?

      No. You have two options for receiving SMP invoices:

      1. Receive a copy of the invoice in the body of an email.
      2. Receive an email notifying you that a new invoice is available for viewing in the Manage Services/Billing area of your account.
      The second option is more secure, as it requires users to authenticate identification before viewing.  close
    6. Where do I find my invoice/bill?
      All your invoice and account information is located at the Ariba Network website. You will need your account number and password to access your account. Once you have logged in, click the Manage Services link in the upper right-hand corner of the screen. Then click the Billing tab. Click on the invoice number that shows a balance due to see the amount owed.  close
    7. Are payment terms changing for the Ariba Network?
      It depends on the value of your invoice. In most cases, you can pay your membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for invoices below certain thresholds, we ask that you pay via credit card. This requirement is part of our effort to better meet needs identified by our seller customers, including offering greater convenience and time savings. It also ensures that your account stays up to date even if your account administrator is out of the office or unavailable when an invoice comes due, protecting you and your customers from the risk of service interruption if a payment is missed.  close
    8. What is the credit card threshold?
      For US dollars, it is $750. For other currencies, please see the following support page: https://knowledge.ariba.com/creditcards.  close
    9. How will the credit card threshold work? Will I need to enter my credit card information every time?
      If you already have a credit card on file that is designated to pay your Supplier Membership Program fees, that credit card will automatically be charged 30 days after the invoice date. If you currently do not have a credit card on file for your SMP fees, the Ariba Network will ask you to add one, and for your convenience it will be automatically charged for future invoices, 30 days after the invoice date.  close
    10. What if I have a dispute with my invoice and my credit card is automatically charged?
      If the change to your invoice is related to a relationship with a customer you no longer wish to transact with over the Ariba Network, please click here for information on requesting an invoice cancellation and/or credit. For any other disputes, please contact Ariba Customer Support within 60 days from the date of the invoice to request a refund or credit.  close
    11. If my credit card on record is no longer valid, what happens then?
      If for some reason your credit card charge fails, you will receive a notification from the Ariba Network asking you to update your credit card information. You will have 15 days to provide valid credit card information before your account is suspended. If you need to add a new credit card to your account, you are able to do so at any time.  close
    12. Can I change my payment method?
      Yes. At any point while you have an unpaid invoice on your account you may log in and change the payment method (with the exception of invoices that require credit card payment; click here for more information).  close
    13. How much time do I have to pay my invoice?

      You are given a 30-day grace period to pay your invoice and renew your account. The grace period begins on the date your bill is issued and allows you time to review your current relationships and package options to determine the best fit for your business in the coming billing cycle.

      During this period you can make a number of changes, such as changing billing method, adding new services, eliminating chargeable buyer relationships, or canceling your subscription for either optional services or lost business. Subscriptions that are required as a result of relationships exceeding the chargeable thresholds may not be cancelled unless the specific relationship that prompted the subscription requirement is cancelled (see When can I cancel my account?). Once this specific relationship is cancelled, you can conduct no further transaction activity with the customer via the Ariba Network.

      At the end of the 30-day grace period, unless you elect to cancel your eligible relationships, your account will be renewed automatically using the same payment method you used for the prior subscription term.

       close
    14. What happens if I don't pay my Ariba Network fees?
      Your account will be suspended. You will not be able to receive purchase orders, submit invoices, or engage in any transactions with customers whose qualifying relationships necessitated the fees due, and they will be notified of your account suspension.  close
    15. What happens once my account is suspended?
      You must maintain an active and up-to-date account if you have any qualifying customer relationships and you want to transact with them via the Ariba Network. When your account is suspended, you will not be able to:
      • Receive purchase orders or other incoming documents from your customer
      • Send invoices or other outgoing documents to your customer
      • Perform transactional tasks, such as flipping or processing purchase orders
      • Publish catalogs
      • Establish new customer relationships
      • Access Business, Integrated, or Enterprise package features
       close
    16. How can I reinstate my account after it has been suspended?
      Once your account has been suspended, you will only be able to transact on the Ariba Network with customer relationships that are below the chargeable thresholds. To reinstate transaction activity for relationships above these thresholds, you will need to pay the outstanding invoices on your account. Log in to your account, click My Services, and select the designated invoices.  close
    17. What happens if I had one or more chargeable relationships in my previous billing term but none during this term?

      Even if you do not have any chargeable relationships this billing term, you can continue to take advantage of the advanced features of the Business, Integrated, or Enterprise packages by renewing your subscription at the base price of 295 USD/year for Business, 495 USD/year for Integrated, or 2,995 USD/year for Enterprise.

      If you don't want to renew your account, you must cancel the account during the 30-day grace period. Please log in to your account, click My Services, and select the cancel option.

      Please note that if you choose to continue at the Basic level, the Ariba Network will continue to evaluate your account and trading relationships on a monthly basis to determine if they exceed the chargeability thresholds of five documents and 50,000 USD in transaction volume annually. When this occurs, you will need to renew your account at the applicable program level. For more information on the features and benefits of the SMP packages, click here.

       close
    18. If I have a paid package (Business, Integrated, or Enterprise) and my transaction volumes during my quarterly or annual billing term for all my chargeable relationships go below the transaction volume threshold, will I still be required to pay for the premium package upon renewal the following term?
      No. You may continue your service using the Basic package after your billing term ends if your relationships fall below the qualifying thresholds and you cancel your package subscription. Please note that you will no longer enjoy the additional features and benefits of the premium packages. But you can choose to keep your premium package by paying applicable fees and renewing for another term.  close
    19. Will my master anniversary date be changed when my SMP fees are calculated?
      No, your master anniversary date will remain consistent as long as your account remains active.  close
    20. If I have several ANIDs on the Ariba Network, can I pay for one subscription invoice for all accounts? Or do I have to pay for an invoice on each ANID?

      Sellers with multiple ANIDs may roll up their accounts into a "multi-org" parent-child relationship to take advantage of per-relationship caps.

       close
    21. I have multiple accounts transacting with the same customer. How can I avoid or track duplicate charges?
      All your account information is located at the Ariba Network website. To access your account, you will need your account number and password. There, you can view your transaction history and related fees. Charges are based on each Ariba Network Identification (ANID) number, and one customer may have multiple ANID numbers. If you notice an error in billing, please contact Ariba Customer Support to report the problem.  close

Pricing information is current as of September 1, 2010, and Ariba, Inc. reserves the right to change it for any future subscription period.